Refund & Cancellation Policy

Last updated: February 4, 2026

At Matsya, we want you to be completely satisfied with our service. This policy outlines our refund and cancellation procedures.

1. Subscription Cancellation

You may cancel your subscription at any time from your billing settings. Upon cancellation:

Your subscription remains active until the end of the current billing period
You will not be charged for subsequent billing periods
Your data remains accessible until the subscription period ends
After the period ends, your account reverts to the Free plan

2. Refund Eligibility

            7-Day Money-Back Guarantee: If you are not satisfied with your Pro subscription, you may request a full refund within 7 days of your initial purchase.
        

Scenario	Refund Policy
First subscription (within 7 days)	Full refund available
Renewal charges (within 48 hours)	Full refund available
Mid-cycle cancellation	No partial refund; access continues until period ends
Annual plan (after 7 days)	No refund; may downgrade at renewal

3. C9AI Credits (BRU Usage)

C9AI credits purchased for the BRU AI agent are handled as follows:

Unused credits: Non-refundable but do not expire
Technical issues: If credits were consumed due to a system error on our end, we will restore them
Account closure: Remaining credits are forfeited upon account deletion

4. How to Request a Refund

To request a refund:

Email us at support@knoblycrm.com with the subject "Refund Request"
Include your registered email address and reason for the refund
We will process your request within 3-5 business days
Refunds are credited to the original payment method within 5-10 business days

5. Exceptions

Refunds may not be provided in cases of:

Violation of our Terms of Service
Account suspension due to abuse or fraud
Requests made outside the eligible refund window
Chargebacks initiated without contacting us first

6. Plan Changes

If you switch between plans:

Upgrade (Monthly to Annual): Pro-rated credit applied to new plan
Downgrade (Annual to Monthly): Change takes effect at next renewal

7. Free Plan

The Free plan is provided at no cost and does not involve any payments or refunds. You may use the Free plan indefinitely.

8. Contact Us

For refund requests or billing questions:

Email: support@knoblycrm.com
Response Time: Within 24-48 hours

Matsya is a product of Knobly Consulting LLP. All payments are processed securely through Razorpay.