Privacy Policy
Last updated: February 4, 2026
At Matsya, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.
1. Information We Collect
Information you provide:
- Account information: Name, email address, password
- Profile information: Profile picture, job title, company
- Content: Tasks, documents, comments, and other data you create
- Payment information: Billing address, payment method (processed by our payment provider)
Information collected automatically:
- Usage data: Features used, pages visited, actions taken
- Device information: Browser type, operating system, IP address
- Cookies: Session cookies for authentication and preferences
2. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Provide and maintain the Service | Contract performance |
| Process payments | Contract performance |
| Send service notifications | Legitimate interest |
| Improve our Service | Legitimate interest |
| Respond to support requests | Contract performance |
3. BRU AI Agent & Data Processing
When you use the BRU AI agent:
- Your task data is processed by C9AI
- You provide your own API key; we do not have access to your C9AI account
- AI-generated content is stored within your Matsya workspace
- We do not use your data to train AI models
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers: Hosting, payment processing, email delivery
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger or acquisition
5. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit (HTTPS/TLS)
- Secure password hashing
- Regular security assessments
- Access controls and audit logging
6. Data Retention
We retain your data for as long as your account is active. Upon account deletion:
- Personal data is deleted within 30 days
- Backups are purged within 90 days
- Anonymized analytics may be retained
7. Your Rights
You have the right to:
- Access: Request a copy of your data
- Correction: Update inaccurate information
- Deletion: Request deletion of your data
- Export: Download your data in a portable format
- Objection: Object to certain processing activities
8. Cookies
We use essential cookies for:
- Authentication and session management
- Security and fraud prevention
- Remembering your preferences
We do not use third-party tracking or advertising cookies.
9. International Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.
10. Children's Privacy
Matsya is not intended for users under 16 years of age. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via email or through the Service.
12. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Email: privacy@knoblycrm.com
Company: Knobly Consulting LLP
Matsya is a product of Knobly Consulting LLP.